Returns & Exchanges

At Certified Luxury Watches & Jewel, we stand behind the authenticity and quality of our pieces with a 30-day return policy for items in original, unworn condition. We strive to ensure your complete satisfaction with every high-end timepiece and jewelry investment you make.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team or log into your account to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Secure Packaging

  Place the item in its original presentation box with all certificates of authenticity, manuals, and warranty cards included to avoid restocking fees.

• 3.
  Insured Shipping

  Affix the provided pre-paid, fully insured shipping label to your package and drop it off at an authorized carrier location to ensure safe transit.

• 4.
  Quality Inspection & Refund

  Once received, our master horologists will inspect the item's condition before processing your full refund or exchange within 5-7 business days.